Hi,
When I try to start the game, I just get a blank black screen after inputting my username and password.
I do hear background music when the Cap lab window is activated so it seems to be a problem with my display. Any ideas how to solve this?
Cap 2 ran fine with my computer except after patch 1.03 I got the same resolution bug as others have already reported.
Trouble starting Cap Lab (1.930)
-
jm554
- Posts: 12
- Joined: Thu Aug 09, 2012 10:09 am
Trouble starting Cap Lab (1.930)
- Attachments
-
- error2.JPG (24.21 KiB) Viewed 869 times
-
- error1.JPG (25.26 KiB) Viewed 869 times
-
David
- Community and Marketing Manager at Enlight
- Posts: 10419
- Joined: Sat Jul 03, 2010 1:42 pm
- Has thanked: 78 times
- Been thanked: 223 times
Re: Trouble starting Cap Lab (1.930)
Please send me your computer configuration file DxDiag.txt for investigation. You may produce the DxDiag.txt file by running the Command prompt from the Windows Start menu, then type “DxDiag” on the Command prompt.
When the DxDiag window is opened, click on the “Save All Information” button at the center bottom of the window. Then send over this file as an email attachment.
You may email me at david@enlight.com.hk
More detailed instructions for generating dxdiag file:
For XP users:
1. Click the Start button.
2. Click 'Run'.
3. In the open dialog box, type: 'dxdiag'. The diagnostic tool will run.
4. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
5. Attach the "dxdiag.txt" document to your support email.
For Vista users:
1. Click the Start button.
2. In the Search field, enter 'dxdiag'. The diagnostic tool will run.
3. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
4. Attach the "dxdiag.txt" document to your support email.
When the DxDiag window is opened, click on the “Save All Information” button at the center bottom of the window. Then send over this file as an email attachment.
You may email me at david@enlight.com.hk
More detailed instructions for generating dxdiag file:
For XP users:
1. Click the Start button.
2. Click 'Run'.
3. In the open dialog box, type: 'dxdiag'. The diagnostic tool will run.
4. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
5. Attach the "dxdiag.txt" document to your support email.
For Vista users:
1. Click the Start button.
2. In the Search field, enter 'dxdiag'. The diagnostic tool will run.
3. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
4. Attach the "dxdiag.txt" document to your support email.