Please send us your computer configuration file DxDiag.txt for investigation. You may produce the DxDiag.txt file by running the Command prompt from the Windows Start menu, then type “DxDiag” on the Command prompt.
When the DxDiag window is opened, click on the “Save All Information” button at the center bottom of the window. Then send over this file as an email attachment to
info@enlight.com
More detailed instructions for generating dxdiag file:
For Windows XP users:
1. Click the Start button.
2. Click 'Run'.
3. In the open dialog box, type: 'dxdiag'. The diagnostic tool will run.
4. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
5. Attach the "dxdiag.txt" document to your support email.
For Windows Vista/Windows 7 users:
1. Click the Start button.
2. In the Search field, enter 'dxdiag'. The diagnostic tool will run.
3. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
4. Attach the "dxdiag.txt" document to your support email.