Crashing very often with latest patch

Technical support requests for Capitalism Lab
Traks
Level 2 user
Posts: 23
Joined: Sat Oct 12, 2013 5:35 pm

Crashing very often with latest patch

Post by Traks »

Error message (can also provide screenshot) says:
Error on file ilib\Font.cpp
Line: 721

It happens quite often after trying to switch to product from city view. It is random to reproduce, but happened twice in 15 minutes for me.
User avatar
David
Community and Marketing Manager at Enlight
Posts: 10970
Joined: Sat Jul 03, 2010 1:42 pm
Has thanked: 131 times
Been thanked: 411 times

Re: Crashing very often with latest patch

Post by David »

Which version of Capitalism Lab are you using? You can see the version number on the top-right of the main menu.
Traks
Level 2 user
Posts: 23
Joined: Sat Oct 12, 2013 5:35 pm

Re: Crashing very often with latest patch

Post by Traks »

It automatically updated to 2.6.36 in last couple of days, so that is why I said latest version.
I do use savegame from 2.6.34, but as I understood that should not cause any troubles.
User avatar
David
Community and Marketing Manager at Enlight
Posts: 10970
Joined: Sat Jul 03, 2010 1:42 pm
Has thanked: 131 times
Been thanked: 411 times

Re: Crashing very often with latest patch

Post by David »

If you have encountered an issue in Capitalism Lab for which you would like to seek technical support, to facilitate our investigation of the issue, you may provide us with the save game file by attaching it to your forum post.

For the save game file:
You can find save game files of Capitalism Lab from the C:\Users\<your user name>\Documents\My Games\Capitalism Lab\SAVE

If you are using the Post-release Beta version of Capitalism Lab, the folder would be:
C:\Users\<your user name>\Documents\My Games\Capitalism Lab Post-Release Beta\SAVE

Then ZIP the save game file and add it as a file attachment to your post.

If your savegame uses a MOD:
If your savegame uses a MOD, please provide us with the MOD files as well. You may either provide us a direct download link to the MOD or you may ZIP the MOD files in your MOD folder together with the save game file.

Thank you
Traks
Level 2 user
Posts: 23
Joined: Sat Oct 12, 2013 5:35 pm

Re: Crashing very often with latest patch

Post by Traks »

Ok, savegame is attached. I released extra shares, built HQ and then started checking which extra shops to open.
I opened few shops, and then game crashes, usually when moving from product window in cities to shops.
No mods are used, it is scenario about being biggest landowner.

Now got another error with this savefile:
ILIB\FontFT.cpp
Line:275

It crashed when clicking on "Go" button trying to move to shop that is selling cakes.
Attachments
TRAK_003.zip
(1.06 MiB) Downloaded 108 times
User avatar
David
Community and Marketing Manager at Enlight
Posts: 10970
Joined: Sat Jul 03, 2010 1:42 pm
Has thanked: 131 times
Been thanked: 411 times

Re: Crashing very often with latest patch

Post by David »

It looks like that some of the font files in your game folder are corrupted. I recommend that you download the full game installer and reinstall the game.

You may download the full game installer from: http://www.capitalismlab.com/account/do ... aplab.html
Traks
Level 2 user
Posts: 23
Joined: Sat Oct 12, 2013 5:35 pm

Re: Crashing very often with latest patch

Post by Traks »

I uninstalled Capitalism Lab completely and reinstalled from provided link.
I got the following error again:
Attachments
Error.jpg
Error.jpg (679.77 KiB) Viewed 1284 times
User avatar
David
Community and Marketing Manager at Enlight
Posts: 10970
Joined: Sat Jul 03, 2010 1:42 pm
Has thanked: 131 times
Been thanked: 411 times

Re: Crashing very often with latest patch

Post by David »

Could you please check if there are any files in the "Translate" folder under your Capitalism Lab game folder? If so, please delete them as this may be the cause?

If not, could you provide me with your saved game which has a firm of yours that sells sofa ? (the one that you got the error in the screen you attached.)
Traks
Level 2 user
Posts: 23
Joined: Sat Oct 12, 2013 5:35 pm

Re: Crashing very often with latest patch

Post by Traks »

Translate folder is empty. It is the same savegame I have attached previously, as I tried to continue after reinstallation.
Latest save attached.
In font directory I have 3 files, including Noto.otf
Attachments
TRAK_003.zip
(1.11 MiB) Downloaded 100 times
User avatar
David
Community and Marketing Manager at Enlight
Posts: 10970
Joined: Sat Jul 03, 2010 1:42 pm
Has thanked: 131 times
Been thanked: 411 times

Re: Crashing very often with latest patch

Post by David »

I loaded your saved game but there is no sofa in any of your firms. I also browsed through your firms but no error occurred.

I would recommend that you try the latest post-release Beta version 2.7.00 and see if the same error occurs to you.
You can download it from: http://www.capitalismlab.com/forum/view ... =10&t=2536
Post Reply