Game starts not anymore

[Thomas Marvin]

The game does not start anymore.

I have only installed the basic game without the DLCs. And so far I only did the tutorials up to 6 or 8.

I have it running on a QLED Monitor and windows 7, and now after starting it again the 3rd time, I get the error message that CapMain.exe does not work anymore. After that I can only close the program with the windows error message.

I have uninstalled and reinstalled the game. But I still cannot start the game.

It starts the browser in the background at the start screen and I can log in as usual. But then it does not work anymore. I could try to turn down the screen resolution, but I don't know where. Even in emulation mode in windows what I read here didn't help.

Does the game need a Java version or something like that?

The only thing I did was to reinstall java here because I programmed kotlin in android studio and changed a path there.

Would be great if someone could help me. Thanks for your help.

[David]

Please send me your computer configuration file DxDiag.txt for investigation. You may produce the DxDiag.txt file by running the Command prompt from the Windows Start menu, then type “DxDiag” on the Command prompt.

When the DxDiag window is opened, click on the “Save All Information” button at the center bottom of the window. Then send this file to us at info@enlight.com.


More detailed instructions for generating dxdiag file:
1. Click the Start button.
2. In the Search field, enter 'dxdiag'. The diagnostic tool will run.
3. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
4. Attach the "dxdiag.txt" document to your support email.