Brand Rating Loss

[ThePlague]

Dear all,

I downloaded the current DLC for Services and set up an only service oriented indstry, namely a bank, insurance, internet companies and telecom.

I also have several good running media companies which are linked with my service distribution companies, such as my internet companies and branches for the bank and insurance headquarters.

I experience the following: First when I set up my branches for the insurance and bank the brand rating increases fastly to 100% due to I own several media companies for advertisement. All the branches in the 7 cities I play are connected to those media companies.

The media companies invest the maximum amount into new production quality and also the expenses in my branches and companies for merchandising is set to the limit. So i spend billions of income into my own merchandising companies.

After a few years suddenly and without any reason that I can find the brand rate slowly but continuously starts to decrease to zero. It does not matter what actions I take. I changed my brand strategy from indidivudal products to product groups, as I experienced the sudden loss of my brand rating already once. This led to re-increase of my brand rating to 100%. But after some time I experience the same issues again.


My branches offer good service quality which is at least on par with my competitors or even slightly better. The waiting times are low. My bank has enough capital, so that the equity is much higher than required by the central bank. What I have to say is, that my bank makes a total loss due to the high expenses into my own advertisment companies, but it is filled up again with money so that the equity is no issue at all, I even have billions in my bank not yet provided for loans.

As mentioned, no matter what I do, the loss of my brand rating happens again and again and I can't stop it. I play the most recent version of the game.

I would really appreciate your help.

[David]

We will investigate the problem.

Could you please provide us with your save game file?

You may provide us with your save game file by posting it here on the forum as a ZIP file attachment or emailing the save game file to us at info@enlight.com.

If your save game file is too large for attachment, you may check out this post about how to send us large files: https://www.enlight.com/forum/viewtopic.php?f=13&t=2473

[ThePlague]

Thank you very much for your kind and quick response.

I already sent the save and am looking forward for a solution.

[ThePlague]

As I received twice an error message regarding mail delivery I uploaded my save here:

https://limewire.com/d/482ecb32-8492-4e ... CsQZq2FXoI

Thank you for your kind support.

[ThePlague]

I don't know if it helps but so far I found out that everytime the brand rating drops and then after it has dropped I switch the branding strategy (individual products, product groups, company brand) it will raise to 100% again. After some time it will restart the decrease.

[David]

This has been fixed in v11.0.53. New games will no longer have this issue.

You can download the patch from viewtopic.php?t=10200

Since the existing advertising data has already been affected by the bug, please delete the bank branches and insurance front offices and rebuild them for the bug fix to take effect.

[ThePlague]

Thank you David


I appreciate your efforts very much. I will check this out and be very happy if it solves my issue.

Have a great day

[ThePlague]

Sorry to post again here, but I am sincerely confused:

I followed the steps posted at: viewtopic.php?t=10200

I downloaded the full version and then extracted the Zip in the Capitalism Lab folder.

After starting the game it still says: Version 11.0.52 (release)

I tried the described process again, and uninstalled my game completely just to install it again, still 11.0.52release

How can I now be sure to really have installed the most current patch?

[David]

The problem has been fixed and the corrected files have been updated.

Please download the same patch or the installer again and the updated file will show v11.0.53 in the game.