Something wrong with my account

Technical support requests for Capitalism Lab
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barbixx
Posts: 3
Joined: Tue Jun 02, 2026 7:53 pm
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Something wrong with my account

Post by barbixx »

I bought the game and 3 DLCs about 1 hour ago.
I went to register the keys, I was alerted that the email was already in use, so I did a bit of digging and I found out that I registered an account in 2017. I guess I bought the game back then, and then forgot about it.
I installed the game, and when the installer asked I gave the key I was given in the purchase confirmation email. The email gave me 2 keys, I used the second one.
Starting the game, I could see that the Subsidiary and the Economic Simulation DLCs were present and authenticated, but the Digital Age DLC had a sticker asking me to buy it, meaning the sale was not recognised.

I have a theory: I already bought the game and those 2 DLCs in 2017 (had the DLCs been published already?). That purchase went through fine.
Today I rebought the game, plus 3 DLCs, and the order hasn't gone through.
This below is the message I got after the sale.
Please can someone help me to make sense of this? I am not after a refund, I just want to understand why 2 DLCs are fine and one is not.
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David
Community and Marketing Manager at Enlight
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Re: Something wrong with my account

Post by David »

I have enabled Digital Age DLC on your Capitalism Lab account.

Seeing that you have purchased Capitalism Lab previously, I have enabled the Banking and Finance DLC (https://www.capitalismlab.com/banking-dlc/) and the Service Industry DLC (https://www.capitalismlab.com/service-dlc/) on your Capitalism Lab account too.

Please let me know if you have any other questions.
barbixx
Posts: 3
Joined: Tue Jun 02, 2026 7:53 pm
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Re: Something wrong with my account

Post by barbixx »

David you are an angel, thank you very much.
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